Involta, LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or other purposes unrelated to providing our direct scientific and technical consulting services. Text-messaging originator opt-in data is treated as confidential.
1. Information we collect
Personal information
- Name, email address, phone number, and mailing address
- Payment and billing information when you pay consulting fees or related service charges
- Business details such as company name, project contacts, technical stakeholders, and engagement preferences
- Project scope, technical data, research materials, and deliverable details needed to perform requested consulting services
- Opt-in records and timestamps for SMS, email, and similar channels
Non-personal information
- IP address, browser type, and device information
- Website usage and analytics
- Cookies and similar technologies
Engagement records
- Consulting inquiries, project notes, technical correspondence, and meeting summaries
- Invoices, statements of work, deliverable confirmations, and account records
- Correspondence regarding scheduling, project support, and service quality
2. How we use your information
- Providing scientific and technical consulting, feasibility studies, advisory services, and related deliverables
- Processing payments, invoices, account records, and service charges as permitted by agreement and law
- Communicating about project scope, scheduling, deliverables, billing, and account matters
- Maintaining records needed for business operations, confidentiality obligations, billing, and compliance
- Improving our website and client experience
- Security, fraud prevention, and internal audits
- Honoring your communication preferences and documented consent
3. SMS messaging and compliance
Program overview
With your opt-in, we may send text messages related to consulting services, for example project updates, scheduling notices, deliverable alerts, payment notices, and service notifications.
Opt-in and consent
- We send promotional or account-related texts only when you have explicitly opted in.
- We retain timestamped records of opt-in actions.
- We aim to comply with the Telephone Consumer Protection Act (TCPA) and applicable state law.
Opt-out
- Reply STOP at any time to cancel SMS.
- We send a confirmation message; further messages stop unless you opt in again.
- We process opt-out requests promptly.
Message frequency and support
- Frequency depends on your projects, engagements, and account activity.
- Reply HELP for assistance or contact office@involta-group.com.
- Standard message and data rates may apply; carriers are not liable for delayed or undelivered messages.
SMS data protection
We do not sell SMS opt-in data. We may use service providers solely to deliver messages you have agreed to receive, or when required by law.
4. Sharing and disclosure
We do not sell, rent, or trade personal information. We may share data with:
- Service providers — payment processors, accounting software, project management tools, and SMS vendors under confidentiality obligations
- Professional advisers — attorneys, accountants, or insurers when necessary for legitimate business purposes
- Legal compliance — courts, regulators, or law enforcement when required by law
- Business transfers — a successor entity in a merger or asset sale, subject to this policy or equivalent protections
Involta, LLC does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing unrelated to our direct consulting services.
5. Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including proprietary technical materials shared during engagements. No online transmission or storage is completely secure; we strive to follow industry practices for our sector.
6. Cookies and tracking
We may use cookies to remember preferences, measure traffic, and improve the site. You can control cookies through your browser; disabling them may limit some features.
7. Your rights and choices
- Request access, correction, or deletion of certain personal information, subject to legal retention needs
- Unsubscribe from marketing emails via the link in those emails
- Opt out of SMS by replying STOP
- Contact us to understand how we process your data
To exercise these rights, use the contact information in Section 10.
8. Third-party links
Our site may link to other websites. We are not responsible for their privacy practices. This policy applies only to information collected by Involta, LLC.
9. Changes
We may update this policy from time to time. The effective date will appear at the top. Material changes may be announced on our website or by email where appropriate.
10. Contact us
Involta, LLC
5055 Rec Drive, Marion, IA 52302-6200
Phone: 877-259-4955
Email: office@involta-group.com
Website: https://involta-group.com
By using our website and services, you acknowledge this Privacy Policy.